My refund for Baldurs gate 3 was approved but it’s been nearly 2 weeks

Navigating the world of refunds can be tricky, especially for a highly anticipated game like Baldur’s Gate 3. If you’ve found yourself questioning your purchase or encountering technical issues, you’re not alone. This guide will walk you through the essential steps to secure a refund, whether you bought the game on Steam, GOG, or another platform. With varying policies and timeframes, understanding your options is crucial to reclaiming your hard-earned money.

You know, not every production needs to appeal to you. It is not a free game, so you are entitled to have some reservations about its quality. Especially since Baldurs Gate 3is still in the Early Access phase, resulting in various, often persistent, bugs. Still, you have to pay $60 to play. The refund terms depend on the digital distribution platform on which you purchased the game.

Steam

Steam offers a straightforward refund policy for Baldur’s Gate 3, allowing players to request a refund within 14 days of purchase as long as they have played the game for less than two hours. This policy applies to both purchases made prior to and after the game’s official release. If you pre-ordered the game, you can still obtain a refund under these same conditions. For those who received the game as a gift, the recipient must initiate the refund process, adhering to the same time and playtime restrictions. To start your refund request, you can visit Steam’s support page and follow their step-by-step instructions.

To return the BG3 you acquired on Steam you must play the game for less than 2 hours. Additionally, you must do so within 14 days of purchase. The entire process of returning the game is as follows::

1. sign in to your Steam account;
2. navigate to “technical support”;
3. select game “Baldurs Gate 3“;
4. enter the “other expectations” tab, and
5. finally, select “I want to receive a refund” and specify under what conditions the whole process will take place.

GOG.com

For those looking to refund Baldur’s Gate 3 on GOG.com, the process is straightforward and customer-friendly. GOG allows refunds within 30 days of purchase, irrespective of how long the game has been played. This means you can request a refund even if you have installed and played the game. To initiate the refund, simply visit your account’s Order History page, select the order for Baldur’s Gate 3, and click on “Ask for a refund.” You’ll need to provide your order number and transaction confirmation email to complete the process. This flexible policy makes it easier for players to seek refunds without the usual restrictions found on other platforms.

For a copy purchased through GOG.com you have 30 days to make a refund without giving a reason, even if the game has been installed and played (the store did not specify a specific time limit). To get your money back you need to fill out a return form (you will find it at this address). There, you must specify the order number you receive along with the transaction confirmation email and details of your case.

What are the specific steps to request a refund on Steam for Baldur’s Gate 3

To request a refund for Baldur’s Gate 3 on Steam, follow these specific steps:

1. Log into Your Steam Account: Open the Steam application or website and sign in with your credentials.
2. Access Steam Support: Click on the “Help” tab located at the top of the page, then select “Steam Support” from the dropdown menu.
3. Select Purchases: In the Steam Support section, click on “Purchases” to view your transaction history.
4. Choose the Game: Find Baldur’s Gate 3 in your list of purchases and select it.
5. Report a Problem: Click on the option that best describes your issue, such as “I’d like to request a refund.”
6. Fill Out the Refund Request Form: You will be prompted to provide details about your refund request. Specify your reason for requesting a refund and choose how you would like to receive your refund (either back to your original payment method or as Steam Wallet credit).
7. Submit Your Request: After completing the form, click on “Submit request.” You will receive a confirmation email indicating that your request has been successfully submitted.

Important Conditions:

• Ensure that you have played the game for less than 2 hours.
• The refund request must be made within 14 days of purchase.

Refunds are typically processed within a week, but you can check the status of your request through Steam Support at any time.

What happens if I exceed the 2-hour playtime on Baldur’s Gate 3 before requesting a refund

If you exceed the 2-hour playtime limit on Baldur’s Gate 3 before requesting a refund, your options become limited under Steam’s standard refund policy. Here’s what you need to know:

1. Standard Refund Policy: Typically, Steam allows refunds for games played for less than 2 hours and within 14 days of purchase. If you surpass the 2-hour mark, you generally cannot request a refund through the standard process.
2. Exceptions and Discretion: While the official policy states that exceeding the playtime limit disqualifies you from a refund, there are instances where players have successfully received refunds despite playing longer. This often depends on the circumstances surrounding your request, such as technical issues or dissatisfaction with the game itself3.
3. Requesting a Refund Regardless: If you still wish to pursue a refund after exceeding the time limit, you can submit a request through Steam Support. Be honest about your situation and provide any relevant details that might support your case, such as performance issues or bugs that affected your experience6.
4. Consumer Rights: Depending on your jurisdiction, you might have additional consumer rights that allow for refunds under specific conditions, even if they fall outside Steam’s standard policy3.

In summary, while exceeding the 2-hour playtime generally disqualifies you from receiving a refund for Baldur’s Gate 3, it’s still worth trying to submit a request through Steam Support, especially if there were extenuating circumstances.